How To Make Resume & Application Cover Letter?

Customer Service: 

Customer service agent covers a variety of positions, all of which are very important to any company or airline that deals with the public. Customer service agents make a business look highly regarded and take care of customers by ensuring their contentment.

Here is a sample application cover letter for customer service agent to accompany a resume when applying for a job.

Resume

Contact Info:

First Last Name:
Street Address:
City, State, Zip: 
Phone (Cell/Home):
Email Address:

Objective (optional)

What do you want to do? If you include this section it should be a sentence or two about your employment goals. A customized objective that describes why you are the perfect candidate for the job can help your resume stand out from the competition.

Career Highlights / Qualifications (optional)

A customized section of your resume that lists key achievements, skills, traits, and experience relevant to the position for which you are applying can serve dual purposes. It highlights your relevant experience and lets the prospective employer know that you have taken the time to create a resume that shows how you are qualified for the job.

Experience

This section of your resume includes your work history. List the companies you worked for, dates of employment, the positions you held and a bulleted list of responsibilities and achievement.

Company #1
City, State
Dates Worked

Job Title

• Responsibilities / Achievements
• Responsibilities / Achievements

Company #2
City, State
Dates Worked/Job Title

Education

In the education section of your resume, list the schools you attended, the degrees you attained, and any special awards and honors you earned

College, Degree
Awards, Honors

Skills

Include skills related to the position / career field that you are applying for i.e. computer skills, language skills.

References available upon request

There is no need to include references on your resume or even to mention that references are available. Rather, have a separate list of references to give to employers upon request.

Customize Your Resume
In all cases, be sure to personalize and customize your resume, so, it reflects your skills and abilities and connects them with the jobs you are applying for.

Resume Example  

Josh F. Roxas

123 Block Tinio General Nueva Ecija 

Philippines 1304

Phone Number: +01234556678

Email Add: CuteJsh_Roxas@gmail.com

Objective:

As I am the fresher in this field, I will know about the nature of my work. Moreover, I will attempt to know about the various processes which form my job. By doing so, I will be able to do my job more proficiently. On the other hand, I shall implement my knowledge into the practical world.

I will always try to use my skills like honesty, devotion towards my job, punctuality etc. I will discuss my ideology with my superiors

Career Highlights / Qualifications :

OJT- Over Job Training at CherryMango 

Education:

S.Y 2012-2013    : Papaya Man Power Center  General Tinio Nueva Ecija.

                             Call Center/ Technician Under By: Technical Education and Skill Development Authority

S.Y 2008-2012   : General Tinio National High School Nueva Ecija

                                 *Valedictorian * Mathematic, English Certificate awards

Skills:

·         Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.

·         Customer Service -- Routinely handled as many as 500 customer contacts a day (10,000 per month) in a busy retail outlet. Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month" award in second month of employment. Received two merit increases.

·         Hard-working -- Throughout high school, worked long hours in strenuous activities while attending school full-time. Often managed as many as 65 hours a week in school and other structured activities while maintaining above-average grade

Personal Information

AGE :                         24

STATUS :                  Single

BIRTH DATE :          March 01 1999

HEIGHTS :                5’7

WEIGHTS :               45 kilo

References:

Cherry Pads

Manager Assistants

CherryMango Youtube.

Mango Love

Manager

CherryMango Blogs

I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.

 Josh F. Roxas

JOSH F. ROXAS

Cover Letter Example

July 20 2013

Cherry Pads

CherryMango Youtubes

Manager Assistants

Dear Cherry Mango

I am very interested in the position of Customer Services Associate at CherryMango Youtube  that was advertised on your website on May 20. My extensive experience and skills in customer service profession makes me the right candidate for this job. With my ability to deliver friendly and courteous service as well as knowledge of presenting a positive image, I am certain to become a key member of your customer service team.

    I am a strong candidate for this job because my skill set complements perfectly with your requirements. For instance, I have a demonstrated ability to; welcome guests in a considerate manner, deal effectively with customers of different backgrounds, respond to concerns and resolve issues, perform verifications and maintain records of all clients. My education and experience has enabled me to understand and manage relevant administrative work efficiently with minimum or no supervision.

    Furthermore, my friendly attitude combined with my customer care training will allow me to manage problems of Bloomingdale Store’s existing customers and analyze the situational factors in a better way. As required, I possess good computer skills including internet, social media, email, MS Office applications and spreadsheets.

Please take out the time to look through my resume which gives additional information about my qualifications and experiences. I will contact your office next week to follow-up and finalize a time of interview. If you need to contact me in the meantime, please call me on my cell phone at 123

Josh F. Roxas

123 Block Tinio General Nueva Ecija

Philippines 1304

Phone Number: +01234556678

Email Add: cuteJsh_Rxs@gmail.com

Thank you in advance for considering my credentials for this Customer Services Associate position at CherryMango Youtubes.  I look forward to a meeting with you soon.

Sincerely Yours

Josh F. Roxas

Josh F. Roxas